Payments and invoices

Payments for Metrara run through Mollie, a Dutch payment provider. Every payment automatically produces an invoice, which you find under Settings, Billing.

1. Fill in your billing details

You need billing details before you can choose a plan. Only admins can change them.

1. Go to Settings, Billing.
2. Under Billing details, fill in the fields. Fields marked * are required:
   1. Company name *
   2. Contact person
   3. Billing email address *
   4. Address * (street and number)
   5. Postal code * and City *
   6. Country *
   7. VAT number
   8. Chamber of Commerce no.
3. Click Save billing details. You see Billing details saved.

These details appear on your invoices. Invoices are emailed to the billing email address.

2. How you pay for your subscription

• Choose a plan under Settings, Subscription. See Plans and free trial.
• Confirm. You go to the secure payment page of Mollie.
• Pay the first period, for example with iDEAL or Bancontact.

With this first payment you authorize direct debit. After that the amount is collected automatically every month or year, until you cancel. The status then shows Subscription active (monthly) or Subscription active (yearly).

Metrara never sees your payment details; you pay at Mollie.

Credit bundles are separate one-time payments with iDEAL, credit card or Bancontact. See Credits.

3. After the payment page

When you return to Settings, you see the outcome:

Message	Meaning
Payment successful, your subscription is active	The first payment is in and the subscription renews automatically.
Payment successful	Your credit bundle has been added.
Confirming your payment	The bank's confirmation is coming in. The screen refreshes by itself.
Payment did not go through	The payment was canceled or declined. Nothing was charged. Try again or pick another payment method.
No confirmation received	If you closed the payment page, nothing was charged. If you did pay, it appears within fifteen minutes.

4. VAT

All prices in Metrara exclude VAT. Metrara adds 21% Dutch VAT to every payment, also for business customers outside the Netherlands, so the amount collected includes VAT. Each invoice shows the subtotal, the VAT and the total. If you can reclaim the VAT, do so through your own tax return.

Plan	Per month excl. VAT	Per month incl. VAT
Start	€ 49,00	€ 59,29
Growth	€ 99,00	€ 119,79
Agency	€ 249,00	€ 301,29

5. If a payment fails

When the automatic payment fails, for example because of insufficient funds, you receive an email. Under Settings, Subscription you see Payment failed; being retried.

• You do not need to do anything. The payment is retried automatically over the next few days. Make sure there are enough funds in the account.
• If it keeps failing, or the account is invalid or closed, the subscription stops and you receive another email. Settings then shows Stopped after failed payment; choose your plan again.
• To continue, choose your plan again and pay the first period. That also gives a new authorization, with another bank account if you like. Your dashboard keeps working until the end of the period you already paid for.

6. Your invoices

Under Settings, Billing, Your invoices lists every invoice with:

• Invoice number, Date and Description;
• Type: Invoice or Credit note;
• Excl. VAT and Incl. VAT.

To open one, click View. On the invoice, click Download / print and choose to print or save as PDF. Click ← Back to Settings to return.

The invoice notes that the amount has already been paid by direct debit, so you do not need to do anything.

7. Export for your bookkeeping

Click Export for your bookkeeping (CSV) above the list. You get a CSV file with every invoice: number, type, date, amount excl. VAT, VAT and amount incl. VAT.

8. Refunds

When an amount is refunded, you receive a credit note. It appears in the list with the type Credit note and states that the amount has been or will be refunded to you.

9. Related

Change your plan and add-ons
Cancel your subscription