1. Who can give access
Only the account owner or an admin can give support access. Other users see Only the account owner or an admin can let Metrara support view along.
2. Grant access
- Click your account icon at the top right and choose Settings.
- Open Support, View along.
- Choose how long: 24 hours, 3 days or 7 days.
- Choose what support may do: View only or Also edit.
- Click Grant access.
You see Access active with the end time and the level you chose. The Metrara team is notified.
3. What support can see and do
- Support sees your organization's dashboard: your businesses, clients and screens.
- With View only, support looks around with the rights of an employee: no management screens, settings or paid actions.
- With Also edit, support can make changes as an admin would, for example to fix a setting for you.
- Access only covers your organization, never other accounts.
4. End access early
- Go to Settings, Support, View along.
- Click Revoke.
Access ends right away. Without revoking, access ends automatically at the end time.
Granting new access replaces the access that is running.
5. While support views along
Support works with a bar at the top of the screen that shows your organization name, the end time and the access level. They leave with Stop when they are done.